Winners e-Government and Institutions
My cpf – CPF Service Transformation has revolutionised public service delivery in Singapore. Close engagement with citizens and the innovative use of Infocomm Technology (IT) has resulted in a suite of retirement planning e-services customised to suit citizens’ individual life events. Most importantly, the e-services are accessible to all citizens regardless of their IT savvy. The “different strokes for different folks” approach accommodates the retirement planning and IT ability of diverse citizens. To educate and empower an aging, but increasingly sophisticated, population to plan early for a secure retirement, interactive retirement planning tools and content are presented from the user perspective. My cpf – CPF Service Transformation also caters to citizens at opposite ends of the IT skills spectrum. IT advanced citizens can use new mobile and media channels. The less IT savvy citizen is also assured of being able to “bridge the digital divide” thanks to the creative use of biometric, wireless and conventional e-services, often combined with a human touch.
DigiDis a safe and personal identification tool for citizens and companies dealing with government websites. All citizens with a citizen’s service number registered in a Dutch municipality can get a DigiD login code. All Dutch offices offering e-government services can use DigiD provided they carry out a public task and are permitted by law to use the citizens’ service number. Thanks to DigiD, public institutions can be sure of the authenticity of your application, whether for a driving license or an overview of your state pension. DigiD is unique world-wide. It was chosen by the Dutch public as the best government website in 2010.
Empowering India provides citizens with easy access to information about political parties, candidates and electoral constituencies at national and provincial levels. The basic premise is that information promotes transparency in the democratic process, thus allowing citizens to assess their political leaders’ performance and thus hold them to accountability. A more responsive political process encourages citizens to actively participate in the largest democratic exercise in the world. The primary focus of Empowering India is the voter, who can realistically contribute to making democracy meaningful not just in form, but in substance. The website currently has detailed election results since 1977 and has also captured background information filed by thousands of candidates who contested elections at national and provincial levels since 2003. The information is provided at the respective constituency level in an easy to compare manner and is also available for various analytical purposes.
e-Annual Report enables entrepreneurs in Estonia to submit annual reports via the e-reporting environment of the Central Commercial Registry. About 99% of more than 120,000 companies registered in Estonia use this new method of reporting. Its uniformity makes the entry and submission of data significantly more convenient for companies, as there is only one place and specific channel to submit all required data. Companies do not have to submit data to public authorities more than once, as the data reported is retrievable from the central system by all other relevant databases (statistics, tax office, banks, etc.) leading to less red tape for all. The processing of business data has become significantly quicker and easier, as the data can be processed immediately and is accessible to interested parties both in the private and public sectors. The e-government system used in Estonia has created more transparent, efficient, convenient and trustworthy relations between citizens and government agencies. e-Annual Report uses the internationally recognized XBRL standard, meets all WCAG requirements and responds to AAA level, thus anticipating the European Digital Agenda 2020.
Tunisian Industry Portal includes all the information you need to know in order to set up a company, from creating the initial concept through strategic positioning studies for various sectors, development of a business plan and understanding the role of support structures. It also gives a thorough review of financing possibilities, including tax and financial incentives for new businesses, explains formalities for announcing your initiative, and outlines the legal steps for setting up a company or others services.Online services include: an enterprise multi-criteria research engine with over 5,860 entries, an industrial sectors monograph and surveys library - including statistics, performances, benchmarking indicators and cost factors - business opportunities information, an industrial data base, production channel networks and investment incentives. Tunisian Industry Portal is a showcase of e-Gov services in Tunisia, combining effective online support with multi-languages, on time services and good usage of ICT, thus reducing costs and enhancing transparency overall.
